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Aguadilla, U.S.A. - Puerto Rico

Bilingual computer, networks and customer service technician with excellent interpersonal skills and over 4 years of experience in fast paced environment, proficient with any computer software, able to learn fast and willing to work as required.
ExperienceCommSense, Inc, Aguadilla, PR 2016 to 2016
Contacted customers by phone (outbound) from a list of names provided to politely offer products and/or services to customers and prospects to persuade them to become a customer of our clients, purchase merchandise or services, or to upgrade current services. Answered incoming calls (inbound) from customers concerning services and consultative selling to correct information from previous orders (questions, billing, shortages, wrong item shipped,
etc.) entering customer's orders into the computer ensuring that each order, or special request is documented in such a way that other departments can easily understand and reflect changes in customer information, such as phone numbers and addresses using proper grammar and spelling at all times. Handled irate customers in a professional and
courteous manner constantly reporting all problems promptly to the Program Supervisor. Worked closely with coworkers, keeping a positive attitude at all times and attended training on client and marketing strategies on a regular basis.

Interamerican University, Aguadilla, P.R. 2014 to 2014
Computer Technician (Internship)
Developed customer service skills, worked on PC applications, routing, networking, troubleshooting and repair in cooperative education programs providing a thorough and professional IT service at the university.

Interamerican University, Aguadilla, P.R. 2013 to 2013
Librarian (Plan Johnson)
Organized job duties and worked independently. Motivated, established and maintained effective working relationships with associates, supervisors, volunteers, other community agencies and the public. Prepared comprehensive reports and presented ideas clearly and concisely in written and oral form. Thought analytically to develop new or revised systems, procedures, and work flow with the use of computers, the internet, and commercially available library software.

USPS, Aguadilla, P.R. 2005 to 2005
Lead Shipping/Receiving Clerk
Worked with minimal supervision verifying that materials received were as ordered and routed incoming items to their appropriate departments/locations successfully. Prepared items for shipment ensuring cost effective courier services. Leaded the work of shipping and receiving personnel performing related work duties.
EducationInteramerican University of Puerto Rico, Aguadilla 2014
Associate of Applied Science
Installation and repair of computerized systems and networks
. Outstanding English and Spanish skills, both oral and written
. Extensive knowledge and experience of computer software and hardware
. Self-motivated, fast learner and team player
. Excellent interpersonal and communications skills
. Able to perform well under stress and in a fast paced environment
. Detail oriented, able to multi-task, perform data entry and filing
. Strong organizational, time-management, analytical and problem solving skills
. Knowledgeable of cash registration operations
. Professional Telephone Demeanor
Hardware ProficiencyHigh Proficiency
Software ProficiencyHigh Proficiency

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Submitted by on May 27, 2018
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Aguadilla, U.S.A. - Puerto Rico

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